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Privacy Policy
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Privacy Policy
At Let Our Voice Run 2022 (the “Site”), accessible from letourvoicerun.com, one of our main priorities is protecting our visitors’ privacy online. This Privacy Policy document contains types of information that is collected and recorded by Lutheran Community Care Services (LCCS) and how we use it in accordance with the Personal Data Protection Act (PDPA) of Singapore.

If you have any question or require more information about our Privacy Policy, do not hesitate to contact us via email: events@lccs.org.sg

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in letourvoicerun.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using, accessing, or browsing this website and its contents, you agree and acknowledge to be bound by these Terms of Use and the Site’s Privacy Policy. Please do not use and access this Site if you do not agree with its terms.

Information we collect

During your registration and donation for Let Our Voice Run, we ask you to create a profile providing specific information that will be used in the basic registration process. We collect information such as:

  1. Your name
  2. Email address
  3. Mobile and/or telephone number

We collect, use, or disclose personal information only if:

  1. You give, or are deemed to have given, your consent under the Personal Data Protection Act (PDPA) to us collecting, using, or disclosing that personal information; or
  2. Collection, use, or disclosure of your personal data by us without your consent is required or authorised under the PDPA or any other written law

This personal information is retained in our system and may be reused if you subsequently enter other events or make a donation using your registered profile.

You can edit, update, or change your details, or deactivate your account, at any time. If you forget your password our system will send you an email regarding it. You can also change your password any time.

How we use your information

We use the information we collect in various ways, including to:

  1. Keep records of Let Our Voice Run 2022 participants
  2. Smoothly run Let Our Voice Run 2022
  3. Provide, operate, and maintain our website
  4. Communicate with you to provide you with updates and other information relating to the website, and for marketing and outreach initiatives
  5. Send you emails
  6. Find and prevent fraud
We are permitted by the PDPA to collect, use, or disclose personal information without your consent in various circumstances that include the following:

  1. If it is publicly available or if it is business contact information
  2. If it was provided to us by another person to enable us to provide a service for the personal or domestic purposes of that other person
  3. If there is an emergency
  4. Where the disclosure is related to law enforcement or where the collection, use, or disclosure is in connection with certain legal issues

How we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you register and submit your personal information through the use of a secure server. After a transaction, your private information will not be stored in our servers. Only authorised personnel are permitted to have access to your personal information.

Log Files

The Site follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies

To optimise user experience, the Site uses cookies. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to deliver faster service, consistent and updated results, and a more personalised website experience for visitors. You have the option in your browser to reject cookies; however, doing so would hinder performance and affect user experience.

Personal Data Protection Act (Singapore)

By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance with the Personal Data Protection Act (PDPA) of Singapore.

Feedback

Any message or feedback submitted to our email becomes the property of LCCS. We may use this feedback at any time for any purposes or to contact you for further feedback on the website.

Privacy Policy Updates

The Site makes amendments to our privacy policy at any time at our sole discretion. When changes are made to our policy, we will provide a notice on our website so that visitors will stay updated regarding the information we gather, how we might use that information, and in which circumstances we may disclose it.

FAQs
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Frequently Asked Questions
  1. How do I register for Let Our Voice Run 2022?
    2. Sign up for Let Our Voice Run 2022 at letourvoicerun.com. A confirmation email will be sent to you upon completion of your registration.

  2. When is the registration period for Let Our Voice Run 2022?
    3. Early bird registration will be from 15 August to 31 August 2022. Registration will close on 20 November 2022 at 11:59PM.

  3. What are the registration fees?
    4. The registration fees and distance categories are as follows:
    1. Early bird registration (15 August - 31 August 2022): $25
    2. Standard registration (1 September - 20 November 2022): $35; students can use promo code: STUDENT to enjoy $10 discount ($25/pax)
    LCCS reserves the right to verify your student information, e.g. educational institution.

  4. I did not receive the confirmation email. What should I do?
    5. You may have provided an inaccurate email address when registering. If not, please check your spam folder.
    If you still do not find your confirmation email, please contact us at events@lccs.org.sg with your:
    1. Name
    2. Proof of payment
    We will get back to you soon.

  5. Where do I send my donation?
    6. If you wish to donate in support of ending sexual and dating harm in campuses, please send your donations to https://www.giving.sg/lutheran-community-care-services-limited/letourvoicerun2022

    Tax deduction info: Donations (minimum of $10) are eligible for 2.5 times tax rebates. Please note that registration fees are not eligible for tax deductions.

  6. I wish to participate with my friends/family as a team. What should i do?
    7. Please choose 'TEAM' when registering and create a team name. You will automatically be the team leader who is able to invite team members. Create a profile for yourself and after making payment for your race ticket, you can go to [Profile] and invite your team members to join your team. Invited members will receive an email to register and buy a race ticket.

  7. I want to buy tickets for my friends/family and form a team. Can I do that?
    8. You can only buy one ticket at a time. If you want to buy tickets for your friends/family, you will need to create a profile for them using their email address and buy one ticket at a time.

  8. It seems important to create a profile. Why is that so?
    9. All participants will need to create a profile to get their race pack!
    Creating a profile will help us to:
    1. Know what t-shirt size you want for your race pack
    2. Track the distance you have clocked
    3. See photos of your participation

  9. I wish to participate with my friends as a team but I already signed up as an ‘Individual’ participant. Can I be transferred into their team?
    10. When you sign up as an ‘Individual’ participant, you will be randomly assigned into Team Voice or Team Run. You can still run/walk/cycle with your friends!!
    Participants are welcome to run with their companions whether they are in the same team or not. However, if you wish to be in the same team, sign up as a Team per the registration form (see number 6). Teams cannot be changed once participants are registered.

  10. How do I receive my entitlements?
    11. Approach us at LCCS, 3779 Jalan Bukit Merah, #02-01, Bukit Merah Community Hub, Singapore 159462 with your registered email to collect your race pack on these dates/timings:
    1. 17 Nov [Thurs], 18 Nov [Fri], 23 Nov [Wed] from 11am to 8pm
    2. 19 Nov [Saturday] from 9am – 1pm

    If you are unable to collect your entitlements on the specified dates, you can contact us at events@lccs.org.sg. Digital entitlements will be sent to you after the event via email.

  11. Is there a specific route that I have to follow?
    12. There is no specific route. Let Our Voice Run is a virtual run that allows you to participate at any place and time within the event period at your own convenience.

    However, we have a special activity where participants can follow a route with their friends and family. The route will be announced soon.

  12. What distance tracking applications/devices are recommended?
    13. For distance tracking, we recommend Strava, Runkeeper, and Nike Run Club which are all available in Android and iOS devices.

    Once you have completed your category, take a screenshot of your results from your app of choice and upload it in the Profile page.

  13. What are the prizes for the winning team?
    14. The team with the longest accumulated distance covered will receive a digital medal via email.

  14. Do I have to be vaccinated to participate?
    15. To be able to participate in Let Our Voice Run, you will need to:
    1. Be fully vaccinated; or
    2. Have recovered from COVID-19 within the last 180 days; or
    3. Be certified as medically ineligible for all COVID-19 vaccines under the National Vaccination Programme

  15. I have purchased my ticket at Eventbrite but when I login to my profile the system prompts me this message “You did not own a ticket! Do you want to proceed to payment page?”
    16. You might have entered a different email address when making payment for your ticket. You can go to [Profile] and type the email address where you received your race ticket and the order number [10 digit number] for your ticket in the “Redeem Ticket” function. You should have received a race ticket confirmation in your email. Please contact us if you continue to have difficulties.


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